Website Navigation

Document main content

You are here : Home » Antisocial behaviour » Domestic Violence

Helpful Contacts

North Area Team
020 8314 9736

South Area Team
020 8314 9734

In an emergency dial 999
Lewisham Police service
020 8297 1212
www.met.police.uk

Safer Neighbourhood Teams
020 8297 1212
www.met.police.uk

The Wardens Service
020 8314 9117

Victim Support
020-8698 4583
www.victimsupport.org.uk

Stonewall
020 7593 1850
info@stonewall.org.uk

National Domestic Violence Helpline
0808 2000 247
www.refuge.org.uk

Domestic Violence

Domestic violence is unacceptable and should not be tolerated. Violence in relationships is an abuse of power and can be a criminal offence.

Lewisham Homes’ staff will respect the need for confidentiality at all times, in the interests of safeguarding victims and their families.

Lewisham Homes is committed to tackling domestic violence in all its forms by:

Supporting those who have experienced domestic violence;
raising awareness of domestic violence;
ensuring that all employees understand the important role they can play in tackling domestic violence;
developing a consistent and fair approach to domestic violence;
in certain instances, not asking victims to prove that they have experienced violence;
not insisting that victims take legal action against the violent person, but offer advice regarding contacts should they wish to pursue this;
not passing messages from the perpetrator to the victim or acting as a go between;
processing all repairs that comprise the health and safety of the victim and other residents reported as domestic violence as an emergency;
providing adequate training to staff members to deal with victims of domestic violence.

We aim to:

Ensure that domestic violence is never tolerated in any form.
Ensure that individuals experiencing domestic violence are provided with a fair, consistent and sympathetic service, within the constraints of the law. The resources available to Lewisham Homes will be used in helping them to resolve their situation.
Have systems in place that deal with incidents of domestic violence efficiently and effectively by taking a victim-orientated approach.
Support victims by giving them information about services available to them.

Domestic Violence: key contacts

National Domestic Violence Helpline Run in partnership with Refuge and Women’s Aid. The Refuge offers emergency accommodation and practical and emotional support for women and children experiencing domestic violence. Women’s Aid offers support, advice and information on all aspects of domestic violence.	0808 2000 247 www.refuge.org.uk www.womensaid.org.uk
The Metropolitan Police Service	In emergency dial 999
Police Community Safety unit 43 Lewisham High Street Lewisham SE13 5JZ	020-8284 8346/8377
Crimestoppers	0800 555 111
Lewisham Council’s Housing Options Centre 3 Rosenthal Road Catford SE6 2BX	020 8314 7007 (telephone) 020 8314 3059 (fax out of hours) During evenings, weekends or bank holidays, call 020 8314 6000 and ask for the duty officer
Housing Emergency Support Team (HEST) Provides advice and support for victims of racial and other forms of harassment.	Contact your local housing office during working hours (Monday-Friday 9am-5pm). During evenings, weekends or bank holidays, call 020 8314 6000 and ask for the Housing Emergency Support Team (HEST).
Women Against Domestic Violence Project 170 Community Project 170 New Cross Road New Cross SE14 5AA Provide advice, counselling and advocacy.	020 7732 9716 – Monday to Friday
ManKind This is a telephone service for male victims of domestic violence and domestic abuse. Staff will give men a chance to talk about their experience and we can give information to men on what their next steps could be. We can also refer men to other specialist services. The telephone help-line only operates on Tuesday and Thursday evening (7pm to 9pm).	Telephone number Monday to Friday, our number is: 01823 334244 between 10.00a.m. and 4.00pm. Website: www.mankind.org.uk NB ManKind cannot discuss helpline matters via e-mail.
Lewisham Hospital NHS Trust Lewisham High Street Lewisham SE13 6LH	020 8333 3000 – main switchboard 020 8 333 3222 – minicom 020 8 333 3042 – A. and E. reception 020 8 333 3181 – direct Women’s Health Reception www.lewisham.nhs.uk enquiries@uhl.nhs.uk
Broken Rainbow A telephone helpline for lesbians, gay men and bisexual or transgender people experiencing domestic violence	Helpline: 08452 60 44 60 2.00pm-8.00pm Monday and Thursday 10.00am-1.00pm Wednesday www.broken-rainbow.org.uk
National Child Protection Helpline	0808 500 5000 help@nspcc.org.uk
NSPCC Asian Child Protection Helplines	To speak in the following languages call: 0800 096 7714 – Bengali 0800 096 7715 – Gujarati 0800 096 7716 – Hindi 0800 096 7717 – Punjabi 0800 096 7718 – Urdu 0800 096 7719 – English speaking Asian advisor Open 11.00am to 7.00pm Monday to Friday. All calls are free
Citizens Advice Bureau: 120 Rushey Green Catford SE6 4HQ	08701 264 037 (telephone) 020 8690 0067 (fax)
Victim Support: Freepost LON15120 Catford London SE6 2BR Provides practical advice and support, as well as a list of solicitors.	020-8698 4583 (telephone) 020-8695 6679 (fax) VS.Lewisham@vslondon.org (e mail)
Respect national helpline	0845 122 8609
Samaritans	08457 90 90 90