Complaints and Compliments

Lewisham Homes’ aim is to provide great housing services to all our residents. Our service standards set out the level of services that our customers can expect for the whole range of services we provide and we encourage customers to feed back their compliments and complaints to us about the services we provide. We aim to deliver the best services when, where and how you want them. Read about our Customer Service Standards to find out more about what you can expect. If we do not get things right, we need you to tell us to help us learn from our mistakes and tell us when we have done well. You can also read our Customer Relations Leaflet.

 

Organisations that deal with complaints well generally have higher satisfaction rates among their customers. Complaints offer us an opportunity to put a situation right where a residents has received an inadequate service, learn from our mistakes and make improvement to our services, all of which help us to achieve our strategic objectives. 

Contact our Customer Relations Team:
Telephone: 020 8314 6616
Write to: Lewisham Homes Customer Relations, FREEPOST, SE6 4TW
Email  
Online form