Contact us > Complaints and compliments
Complaints and compliments
Customer feedback helps us to make improvements to our service. If you are impressed with something we have done, or feel a staff member has gone the extra mile, let us know!
Want to get in touch?
We try to get things right first time, but we appreciate this doesn’t always happen. Please talk to us if you are not satisfied with our service. Please contact our Customer Relations team:
 | Over the phone 020 8613 7680 or freephone from a landline 0800 028 2 028 |
 | Online Send us feedback via our online portal |
 | In writing Lewisham Homes Complaints
FREEPOST (No stamp needed)
9 Holbeach Road, Catford SE6 4TW |
 | In person At your housing office, addresses are on our local housing offices page. |
Please remember
We take all complaints seriously, and will learn from our mistakes. If you are requesting a service, such as reporting a repair or a case of antisocial behaviour in your neighbourhood, please contact the service directly. A request for service differs from a complaint about that service.
We can often resolve issues quickly, for example taking action to correct a mistake. However, if we are not able to find a solution quickly, we will register your complaint formally. All formal complaints will be acknowledged within two working days. Follow the link to our complaint policy below for more information.
Our complaints policyLewisham Homes’ policy is to resolve all complaints at the earliest possible opportunity.
