Q:How often does my caretaker clean my block?
A: Your caretaker visits your block daily to clean the lifts (if there is one) and lobby areas. The stairwells and walkways are checked for any spillages and hazards. Any bulk refuse will be moved to a designated collection point for the lumber team to collect. Chutes are checked for blockages and bins are rotated.
Once a week your caretaker will sweep and mop the following areas: stairways, landings, corridors, ledges, railings, walls, communal glass areas and pathways. Your caretaker will also clean the walls and glass areas (within reach) as well as dusting any ledges and railings. Any items of litter will be removed. There should be a cleaning schedule in the entrance of your block listing the day that it is scheduled to be cleaned. If there are any spillages or hazards in your block, please contact the Caretaking team on freephone 0800 028 2 028 - press 3 (020 8613 4000 may be cheaper from a mobile).
Q: I have mice in my property, who should I contact?
A: If you live in a house please contact Lewisham Council’s Pest Control team at Envirocall on 020 8314 7171. Please note that there is a charge for treatment. Concessions are available for those in receipt of income support or state pension.
If you live in a flat, please contact the Caretaking team on freephone 0800 028 2 028 - press 3 (020 8613 4000 may be cheaper from a mobile). We will contact the Council’s Pest Control team to see if there is a history of pests in the block and if there have been any complaints.
If a number of complaints have been received, a block survey will be carried out to establish the source of the problem. Any affected properties will be charged for treatment. Concessions are available for those receiving full state pension or income support.
For more information and charges for treating different pests such as mice or cockroaches, please visit their website .
The Caretaking team also has a list of properties which are on a core block programme. If you live in a block on the list, there will be no charge for treatment. You can then call the Pest Control team to organise a treatment. Please mention that your property is on the core block programme.
Q: Who can I call to get graffiti removed?
A: You can report this to The Council's Envirocall department on 020 8314 7171 who aim to remove graffiti as soon as possible. Alternatively you can report graffiti on the Council's Love Lewisham website using the online reporting form.
Q: There’s graffiti on the walls inside my block of flats. Who do I report this to?
A: Please contact the Caretaking team on freephone 0800 028 2 028 - press 3, (020 8613 4000 may be cheaper from a mobile), giving the location of the graffiti. We will contact the caretaker to ask for it to be removed. If there is external graffiti anywhere on the flats, please report this to the Council’s graffiti team at Envirocall on 020 8314 7171. Or you can take a digital picture and post this online on the Council’s Love Lewisham site.
Q: Can I store items in communal areas?
A: No. Please keep communal areas clear of furniture, pushchairs/prams, toys and sporting equipment. Any obstruction to a communal area is considered as a safety hazard and could block exits in an emergency.
Q: The chute in my block is blocked, who should I call?
A: Please call the Caretaking team on freephone 0800 028 2 028 - press 3 (020 8613 4000 may be cheaper from a mobile) to report a blocked chute between 9.00am-4.00pm Monday - Friday. Outside of these hours, please report the blocked chute to the Repairs team on freephone 0800 028 2 028 - press 1 (020 8613 4000 may be cheaper from a mobile).
Q: The grassed areas around my block of flats haven’t been cut, who do I call?
A: Please report this to the Council’s Envirocall department on 020 8314 7171. .
Q: There are dumped cars on my estate which are taking up parking space. How can I get these removed?
A: Please report these vehicles to the Council’s Envirocall department on 020 8314 7171. Please make a note of the location of the vehicle including the number plate, colour and model of the vehicle. When calling please mention if the vehicle is abandoned or untaxed.
Q:I’ve got large items of furniture that I want to get rid of, who should I call?
A: Please call the Council’s Envirocall department on 020 8314 7171. There is a charge for collecting large items. Three large items will be collected for £15, fridges or freezers cost £30 each to collect. Alternatively you can take items to Landmann Way re-use and recycling centre for free. For further information please visit the Lewisham Council website.
Q: My rubbish hasn't been collected. Who can I report this to?
A: Please contact the Council's Envirocall department who are responsible for rubbish collection on 020 8314 7171. They will collect any missed or split household rubbish the following working day after it has been reported. You can also report this online using the form on the Council's Love Lewisham website.
Q: My wheelie bin has gone, how do I get another one?
A: You can order a wheelie bin or recycling box by calling the Council's Envirocall department on 020 8314 7171.
