Business Plan

We have based our plans for improvement on our customer priorities which have remained the same over the past year. The top three priorities are:

• Improving the repairs service
• Improving caretaking
• Tackling antisocial behaviour

The process has built on our experience in developing our first Business Plan in 2007 and included:

• A well attended open day where we were able to informally gather
  the views of residents and other stakeholders;
• consulting residents at the Customer Panel and the newly established
  Area Panels;
• inviting all staff to comment on what should be in the plan through
  the staff newsletter;
• a gap analysis of the Audit Commission’s Key Lines of Enquiry for
  significant service areas;
• workshops with managers to discuss the gap analyses;
• board and senior management away days to decide priorities for the
  plan; and
• challenge sessions with key stakeholders, including residents, Board
  members, relevant Council officers and partner agencies (for example,
  the fire service, community groups, and representative groups for
  both young and older people).

Read the draft mock inspection report

 

 

The Business and Delivery Plan was agreed between Lewisham Homes and Lewisham Council, and sets out how we plan to deliver excellent housing services and provide decent homes for all. The plan has been developed with input from our residents, the Board, staff and other stakeholders. It reflects the important partnership Lewisham Homes has with the Council and stakeholders and is in line with the overall vision of the Council and its partners in the Local Strategic Partnership.

 

In the Business Plan Summary 2009/10 you'll read about how we performed in 2008/09 , what our objectives are for the next three years and the challenges ahead.

 

If you would like a copy of the full Business and Delivery Plan please contact us.