Repairs

Generally, any job that falls within the Right to Repair criteria should be completed on the first visit, these kinds of jobs include blocked kitchen sinks or sanitary units, leaking taps and pipes, faulty lights or sockets and leaking roofs.

Some repairs may require access to the property on more than one visit. These types of repairs usually involve the renewing of parts and/or fixtures within the property.

Reporting repairs

When reporting a repair, please quote your reference number or property address and have a pen and paper to hand. You can report a repair in any of the following ways:

• Phone Freephone 0800 028 2 028
• Report non-urgent repairs by email  
• You can report a non-urgent repair online 
• Write to: Lewisham Homes Repairs Service, FREEPOST (No stamp required) SE6 4TW
• Visit your housing office where a member of staff will be happy to help

 Appointment times

Once you have reported a repair you will receive a receipt with an appointment time when you will be required to give access to your property. How long you have to wait for an appointment will depend on the urgency of the repair.

Monday to Friday
Early morning 7am – 8am
Morning 8am – 1pm
Afternoon 12pm – 5pm
Evening 4.30pm – 7pm

Saturday
Morning 8am – 1pm 

 

More information about appointment times.