Site Map

Home 020 8613 4000 0800 028 2 028 browsealoud Contact us Site Map Terms and Conditions Accessibility Data Protection Act Bitesize Finance Topics	I am a tenant Your tenancy Your Tenancy Agreement Your responsibilities Tenants' Handbook Moving in to your new home Occupancy checks Satellite Dishes Ending your tenancy Recharging reasonable costs Translations Albanian Arabic French Mandarin Portuguese Somali Spanish Tamil Turkish Vietnamese Rent How do I pay my rent? How your rent is calculated How your service charges are calculated Welfare surgeries What if I am struggling to pay? Claim the benefits you are entitled to Golden rules for dealing with debt Negotiating payment plans and preparing budgets Organisations that can help Pay your priority debts first What if I do not pay my rent? Former tenant arrears (FTAs) What are former tenant arrears? When should I tell you if I am planning to move home? What if I am moving to another Lewisham Homes property? What if I move outside of the borough or I refuse to pay? How do I pay FTAs? What happens if you receive a NOSP Your rent statement explained Lewisham Homes on Your Mobile Rent Customer Care Standards Repairs Report your repairs Lifts How to identify a repair Clearing a blocked waste Handy hints on leaks Handy hints to ease/adjust a door/window Handy hints to restore water Resetting a trip switch Right to Repair Who is responsible for what? Access to your home Gas servicing Carbon monoxide - what’s it all about? Dealing with condensation Repairs Services Customer Care Standards Decoration scheme Estate Services Services we provide What our caretakers do Parking Garages Environment Estate inspections Estate Services Customer Care Standards Antisocial behaviour About antisocial behaviour (ASB) What is antisocial behaviour? Our approach ASB Customer Care Standards Case studies Can I take legal action myself? Housing Emergency Support Team (HEST) Warden Service Mediation services Dog fouling ASB online reporting form Where else can I get support? Glossary Domestic violence Hate crime Vulnerability Safety and security Asbestos safety Bogus callers Fire safety Smoke alarms What to do if stuck in a lift About the right to buy scheme Right to Buy scheme The costs of buying Frequently Asked Questions Young residents	I am a leaseholder Paying your service charge bill Paying your service charge bill Difficulties in paying your service charge Services we provide to leaseholders Your service charge bill explained Major Works and payment options Major Works and Repairs Leasehold Consultation Paying for Major Works Leasehold Customer Service Standards Helpful information for Leaseholders Keeping safe at home Leasehold fire safety Carbon monoxide - what’s it all about? Insurance Management charge Improving the Service Leasehold newsletter About your lease Rights and responsibilities Leasehold and freehold Our responsibilities Freehold and extending your lease Leaseholder’s and Landlord’s covenants Lewisham Homes on Your Mobile Services for Leaseholders Antisocial behaviour - help for leaseholders Gas servicing and subletting Making improvements Repairs inside your home Letting your property Estate Services for leaseholders Private sector leasing Getting involved as a leaseholder Leasehold Improvement Group
Major Works Our Major Works programme 2011/2012 I live in the north I live in the south I am a leaseholder Publications and Information Frequently asked questions Our future Major Works programme Major Works programme 2012 to 2017 Major Works information for leaseholders Major Works Customer Care Standards Aids and Adaptations Our Community Investment programme Apprenticeships Back to work initiatives DIY and Repairs Training Environmental and Community Improvements Youth activities	I want to move home Ending your tenancy Informing others of your move Tips about your move Connecting gas, electricity and other services The Lettable Standard Abandoned properties and illegal occupation Rehousing surgeries	About Lewisham Homes Lewisham Homes' responsibilities Our Management Structure Our Board Board meetings Equality and diversity Public Sector Equality Duty Vulnerable customers Our performance How are we performing? Satisfaction surveys Learning from customer feedback Our Service Standards Involvement Standards ASB Customer Care Standards Corporate Customer Care Standards Estate Services Customer Care Standards Gas and Repairs Services Customer Care Standards Leasehold Customer Service Standards Major Works Customer Care Standards Rent Customer Care Standards Our Business Plan Value for money
Get Involved Involvement Standards Residents' Compact The Right to Manage (TMOs) Involvement options How to Get Involved Regular forums Housing Management Improvement Group Leasehold Improvement Group (LIG) Local assembly meetings Major Works Improvement Group Property Services Improvement Group Reading Group Residents' Associations Residents' Associations explained List of current Residents' Associations Area Panels Deptford Area Housing Panel North-West Area Housing Panel South Area Housing Panel Combined Area Panel Residents' business plan Residents’ Business Plan 2012/13 Residents' Business Plan FAQ Training opportunities	Publications Home - The resident magazine The Involver Leasehold newsletter Competition rules Media releases Media releases 2012 Please find all our media releases for year 2011 here Other Community Involvement publications	Contact us Report your repairs Complaints and compliments Definition of a complaint Our complaints policy Online reporting forms Antisocial behaviour Occupancy Checks Applying for permission to make improvements to your home Estate Services online reporting form Garage application form Incident diary reporting form Online request for rent statement and/or payment card Report a non-urgent repair Our local housing offices Out of hours contact
Events Community Representative Course Community Representative Course DIY Surgery DIY Training DIY Training Effective Meetings First Aid Training Introduction to Microsoft Word Course Involving Everyone Course Local Assemblys Local Assemblys Local Assemblys Local Assemblys Local Assemblys Local Assemblys MITIE DIY Training Preparing the Ground Team Building Course Tenant Scrutiny Tenant Scrutiny Tenant Scrutiny Advanced Training Understanding Performance Understanding Performance Course Work Club Work Club Work club Work Club Work Club Work Clubs Youth Engagement Day	Frequently asked questions Antisocial behaviour Estate Services Why do you want to know my details? Get involved Rent Repairs Cavity wall insulation FAQs Glossary	What's on! Football Coaching Free Safeguarding Training Big Lottery Funding Books for Bellingham Bridge the Gap Capital Growth Changing Shape (Area 1) Family Learning Courses FREE NHS health check in Lewisham Jobs Grapevine Keeping Active In Lewisham Media Skills Centre - computer training Sing Out! Small Applicance Banks in Lewisham Sydenham Football training The Contract Finder Triangle Trust Funding Under 5's Activities in Deptford and New Cross Youth Boxing Classes Big Tree Plant - Pepys estate Bitesize Finance topics Blackheath Assembly Meeting Fabulous Training course First Steps to Home ownership in London Free Numeracy and Literacy Courses Free social media network training courses Free Training Session - Equality Act Half Term Holiday Halloween fun in Sydenham Job opportunity at the Albany Learn from the comfort of your home - E Learning Opportunities from TPAS Learning Alliance training course Local Assembly Schedule Management Committee vacancy Mayhem at Mekan - Parent and Toddler Group New internship opportunities at the RSA Over the hills Project Pre School Learning Alliance Pre School Manager Stephen Lawrence Centre Training Courses Trinity Tots Vacancy Vacancy Notice Albany WildWorks 5 month work placement internship

[Sign in] [Sign up]

Our mission

Site Map