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020 8613 4000
0800 028 2 028
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020 8613 4000
0800 028 2 028
browsealoud
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I am a tenant
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Rent
How do I pay my rent?
Your rent and service charges explained
What if I am struggling to pay?
Claim the benefits you are entitled to
Golden rules for dealing with debt
Negotiating payment plans and preparing budgets
Organisations that can help
Pay your priority debts first
What if I do not pay my rent?
Former tenant arrears (FTAs)
What are former tenant arrears?
When should I tell you if I am planning to move home?
What if I am moving to another Lewisham Homes property?
What if I move outside of the borough or I refuse to pay?
How do I pay FTAs?
What happens if you receive a NOSP
Your rent statement explained
Lewisham Homes on Your Mobile
Rent Customer Care Standards
Welfare Reform
Welfare Reform - It's coming ready or not!
Under-Occupation
Underoccupancy calculator
Benefit Cap
Universal Credit
Non-Dependent Charges
Repairs
Report your repairs
Lifts
How to identify a repair
Clearing a blocked waste
Handy hints on leaks
Handy hints to ease/adjust a door/window
Handy hints to restore water
Resetting a trip switch
Right to Repair
Who is responsible for what?
Access to your home
Gas servicing
Carbon monoxide - what’s it all about?
Dealing with condensation
Repairs Services Customer Care Standards
Decoration scheme
Estate Services
Services we provide
What our Caretakers do
Parking
Garages
Environment
Estate inspections
Estate Services Customer Care Standards
Antisocial behaviour
Reporting antisocial behaviour
About antisocial behaviour (ASB)
What is antisocial behaviour?
Our approach
ASB Customer Care Standards
The Respect Charter
Case studies
What is noise?
Being a responsible dog owner
Dog fouling
Can I take legal action myself?
Housing Emergency Support Team (HEST)
Warden Service
Mediation services
ASB online reporting form
Where else can I get support?
Glossary
Domestic violence
Hate crime
Vulnerability
Safety and security
Asbestos safety
Bogus callers
Fire safety
Smoke alarms
What to do if stuck in a lift
About the right to buy scheme
Changes to the Right to Buy
Right to Buy scheme
The costs of buying
Frequently Asked Questions
Young residents
I am a leaseholder
Paying your service charge bill
Paying your service charge bill
Difficulties in paying your service charge
Services we provide to leaseholders
Your service charge bill explained
Major Works and payment options
Major Works and Repairs
Leasehold Consultation
Paying for Major Works
Leasehold Customer Service Standards
Helpful information for Leaseholders
Keeping safe at home
Leasehold fire safety
Carbon monoxide - what’s it all about?
Insurance
Management charge
Improving the Service
Leasehold newsletter
About your lease
Rights and responsibilities
Leasehold and freehold
Our responsibilities
Freehold and extending your lease
Leaseholder’s and Landlord’s covenants
Lewisham Homes on Your Mobile
Services for Leaseholders
Antisocial behaviour - help for leaseholders
Gas servicing and subletting
Making improvements
Repairs inside your home
Letting your property
Estate Services for leaseholders
Private sector leasing
Getting involved as a leaseholder
Leasehold Improvement Group
Major Works
Our Major Works programme
I live in the north
I live in the south
I am a leaseholder
Publications and Information
Frequently asked questions
Our future Major Works programme
Major Works programme 2012 to 2017
Major Works information for leaseholders
Major Works Customer Care Standards
Aids and Adaptations
Our Community Investment programme
Apprenticeships
Back to work advice with High 5
Back to work initiatives
DIY and Repairs Training
Environmental and Community Improvements
Youth activities
I want to move home
Ending your tenancy
Informing others of your move
Tips about your move
Connecting gas, electricity and other services
The Lettable Standard
Abandoned properties and illegal occupation
Rehousing surgeries
About Lewisham Homes
Lewisham Homes' responsibilities
Our Management Structure
Our Board
Board meetings
Equality and diversity
Public Sector Equality Duty
Vulnerable customers
Our performance
How are we performing?
Satisfaction surveys
Learning from customer feedback
Tenant satisfaction survey 2012 - the results
Our Service Standards
Involvement Standards
ASB Customer Care Standards
Corporate Customer Care Standards
Estate Services Customer Care Standards
Gas and Repairs Services Customer Care Standards
Leasehold Customer Service Standards
Major Works Customer Care Standards
Rent Customer Care Standards
Our Business Plan
Value for money
Get Involved
Involvement Standards
Residents' Compact
The Right to Manage (TMOs)
Involvement options
How to Get Involved
Regular forums
Housing Management Improvement Group
Leasehold Improvement Group (LIG)
Local assembly meetings
Property Services Improvement Group
Reading Group
Residents' business plan
Resident Business Plan 2013/14
Residents’ Business Plan 2012/13
Residents' Business Plan FAQ
Updates on previous years
Resident Scrutiny Committee
Tenant and Residents' Associations (TRAs)
Residents' Associations explained
List of current Residents' Associations
Training opportunities
Area Panel
Publications
Home - The resident magazine
Leasehold newsletter
Competition rules
Media releases
Media releases 2012
Media release archive
Other Community Involvement publications
Contact us
Report your repairs
Complaints and compliments
Definition of a complaint
Our complaints policy
Online reporting forms
Antisocial behaviour
Occupancy Checks
Applying for permission to make improvements to your home
Estate Services online reporting form
Garage application form
Incident diary reporting form
Online request for rent statement and/or payment card
Report a non-urgent repair
Our local housing offices
Out of hours contact
Events
Athletics Training for Young People
Back to Work Support with the High-5 Employability Skills Programme
Basic Excel Training
Basic Microsoft Excel
Basic Microsoft PowerPoint
Basic Microsoft Word
Basic PowerPoint Training
Basic Word Training
Beginners Excel Training
Bellingham Assembly
Blackheath Assembly
Brockley Assembly
Careers Speed Networking Event
Catford South Assembly
Catford South Local Assembly
Chairing Skills Training
Community Representative Course
Community Representative Course
Community Safety Days
Community Safety Days
Credit Union drop in surgery
Credit Union drop in surgery
Credit Union surgery
Credit Union surgery
Credit union surgery
Credit Union surgery
Crofton Park Assembly
DIY Surgery
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
DIY Training
Downham Assembly
Downham Local Assembly
Effective Meetings
Effective Meetings
E-learning - Building Online Communities
E-learning - Involving Everyone
E-learning - Understanding Performance Management
E-learning - Understanding Performance Management
E-Learning course in Tenant-Led Scrutiny
First Aid in the Workplace
First Aid in the Workplace
First Aid Training
Food Safety in the Workplace
Food Safety in the Workplace
Football Training for Young People
Football Training for Young People
Football Training for Young People
Football Training for Young People
Football Training for Young People
Football Training for Young People
Football Training for Young People
Football Training for Young People
Forest Hill Local Assemblies
Got a top dog?
Grove Park Assembly
Health and Safety in the Workplace
Health and Safety in the Workplace
Housing Management Improvement Group October 2012
Housing Matters roadshow
Housing Matters Roadshow
Housing Matters roadshow
Housing Matters roadshow
Housing Matters roadshow
Housing Matters roadshow
Housing Matters roadshow
Housing Matters roadshow
Housing Matters roadshow
Housing Matters roadshow
Housing Matters roadshow
Introduction to Chairing Skills
Introduction to Microsoft Word Course
Involving Everyone Course
ITkickz Music Project
Ladywell Assembly
Ladywell Local Assembly
Lewisham Central Assembly
Lewisham Central Local Assembly
Lewisham Central Local Assembly
Lewisham Homes Board meeting
Minute and Note Taking Training
Minute Taking
MITIE DIY Training
New Cross Assembly
New Cross Local Assembly
Painting and Decorating Workshop
Perry Vale Assembly
Preparing the Ground
Rushey Green Assembly
Secretary Roles and Responsibilities
Speedwriting Training
Speedwriting Training
Street Dance for Girls
Street Dance for Girls
Street Dance for Girls
Street Dance for Girls
Street Dance for Girls
Street Dance for Girls
Street Dance for Girls
Sydenham Assembly
Team Building Course
Tenant Scrutiny
Tenant Scrutiny
Tenant Scrutiny Advanced Training
The Role of a Community Representative
TPAS Chairing Skills
TPAS Chairing Skills
Treasurer Roles and Responsibilities
Understanding Performance
Understanding Performance Course
Understanding Performance Management
Understanding Performance Management
Whitefoot Local Assembly
Work Club
Work Club
Work Club
Work Club
Work Club
Work Club
Work Club
Work Club
Work Club
Work Club
Work Club
Work Club
Work Club
World of Work Day
World of Work Day
Youth Engagement Day
Youth Summer Activites - Athletics Training
Frequently asked questions
Antisocial behaviour
Estate Services
Why do you want to know my details?
Get involved
Rent
Repairs
Cavity wall insulation FAQs
Glossary
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