You can report anti-social behaviour to us
- By visiting us at one of the local offices
- By telephone 0800 028 2 028 (or 020 8613 400) - press 4
- By email or online
- In writing to ASB team, Pepys Housing Office, 1a Eddystone Tower, Oxestalls Road, Deptford, London, SE8 3QU
- By minicom or fax 020 8613 4751
When your report anti-social behaviour to us we will:
- Record details of your issues at the time and confirm this in writing within three working days;
- Contact the person(s) causing anti-social behaviour within five working days if you agree to this;
- At your request, visit/interview you within five working days of your report; and
- Assess what services and support your require, and confirm this in writing, within ten working days of your report.
For the most serious cases – for example for hate crime, threats of or actual physical violence, and domestic violence – we will:
- Record details of your issues at the time and confirm this in writing within one working day;
- Contact the person(s) causing anti-social behaviour within three working days if you agree to this;
- At your request, visit/interview you within three working days of your report; and
- Assess what services and support your require, and confirm this in writing, within five working days of your report.
Information
We will keep you informed about services, improvements and performance information through newsletters, leaflets, texts and letters as well as our website.
In particular we will:
- Treat all information you provide as confidential;
- Keep you informed of the progress in your case every 10 working days; and
- Help you and witnesses access appropriate support – this may include specialist agencies.
Before we close your case – we will:
- Contact you to explain why we are closing the case;
- Give advice on what you can do next; and
- Ask you for feedback on our service.
We have more information on specific services available – including:
- Customer care;
- Estate Services;
- Repairs;
- Rent collection;
- Leasehold services; and
- Major repairs.
Getting it right
We aim to provide you with excellent customer service at all times, but if you feel we are not meeting these standards please tell us. If we fail to meet our standards and this causes a problem we will try to rectify this fairly. We will deal positively with your comments and complaints, and of course we welcome compliments from you.
