You will receive a rent account statement every three months. The statement will show your weekly rent, the amount paid to the Council and your balance.
1) Reference
This is your unique reference number and you must quote it when calling about your account.
2) Week number
Our financial year always starts the first Monday in April and this will be numbered as week one, each week after that will be identified in numerical order according to date.
3) Date
The date shown is the period start date and is aways the Monday of that week. This will also include dates of payment and adjustments within the week.
4) Rent due
This is the amount of rent due each week after benefits or grants have been taken out. This is what you must pay each week.
5) Payment made and amount
This identifies the method of payment and the amount.
6) Adjustment and amount
This section is used for manual adjustments on the account, for example a transfer of debt from a previous tenancy or changes in benefits.
7) Arrears balance
This shows the amount of outstanding rent.
8) Credit balance
Shows the balance of your rent account each week.
9) Money owed
This shows what was owed at the time the statement was produced. Please note, you
may have made payments since the rent statement was sent out.
