About Repairs Services
Generally, any job that falls within the Right to Repair criteria should be completed on the first visit. These kinds of jobs include unblocking upsurging kitchen sinks or sanitary units, leaking taps and pipes, faulty lights or sockets and leaking roofs.
Some repairs may require access to your property on more than one visit. These types of repairs usually involve the renewing of parts and/or fixtures within the property.
Please note that any repairs to areas that you have accidentally damaged, such as a broken window, will incur reasonable costs to be recharged to you.
We have put together a basic Handy Hints Repairs Guide to help you carry out basic repairs in your home.
Report your repairs
This section provides you with full information about our Repairs Services - it tells you how to report a repair, the types of repairs we will carry out, when the repair will be done, the types of repairs you must do yourself, and what to expect from our service.
The majority of lifts have a voice communication device fitted. If the lift breaks down, press the alarm button and it will automatically connect you to our 24 hour call centre.
How to identify a repair
We want you to be safe and secure in your home, and accept the responsibilities that come with running your household as set out in your Tenancy Agreement.
Right to Repair
The Right to Repair is a piece of legislation that was introduced in 1994. It means that landlords are responsible for doing small urgent repairs if they are likely to affect someone’s health, safety or security. It only includes repairs that cost less than £250.
Access to your home
To carry out work in your home, our contractors may need to gain access to your property. This page explains the actions we will take when visiting you, and what we will do if we cannot get access.
All gas servicing and repairs for our tenants are carried out by two contractors - T Brown Group in the South of the Borough, and Quality Heating Services in the North of the Borough. Residents can report gas repairs to us on 0800 028 2 028 - Press 1.
Dealing with condensation
The majority of condensation is caused by a lack of ventilation, and can cause dampness and mould growth in your home. You are responsible for repairing, removing and preventing condensation. Condensation can occur in any home. You can take steps to prevent it.
Repairs Services Customer Care Standards
Generally, any job that falls within the Right to Repair criteria should be completed on the first visit. These kinds of jobs include unblocking kitchen sinks or sanitary units, leaking taps and pipes, faulty lights or sockets and leaking roofs.