We will inspect your gas pipe work and service all gas heating appliances every year. Our contractors will get in touch with you to arrange for this work to be done. It is a condition of your tenancy that you must allow our contractors access to your home to carry out this work, the free appointment takes about an hour.
Please note that any damage caused by forced entry into your property, because you did not allow us access to service your boiler, will be recharged to you. Please see the section on recharging reasonable costs, this is in your tenancy agreement.
If we cannot gain access after repeated attempts, we will take legal action to gain access and carry out the service, this is for the safety of you and your neighbours. You will be billed for the cost of the legal action.
- Make sure we can get to your gas meter - it should not be covered by boxing, furniture or other items.
- Try to avoid using your gas appliances the day of the service or they will be too hot to service.
If you suspect a gas leak:
- Call National Grid’s Gas Emergency 0800 111 999
- Open all the doors and windows
- Shut off the gas supply at the meter control valve
It is illegal for anyone to use a gas appliance if they suspect it is unsafe. Turn the appliance off and do not touch it until it has been checked by a Gas Safe Registered engineer.
Why do I need a gas service?
Faulty gas appliances can give off poisonous carbon monoxide. This gas cannot be seen or smelt, but can kill. We therefore have a legal duty to make sure that all our appliances are checked every year by properly qualified gas engineers. Our tenants also have a duty under their ‘Conditions of tenancy’ to allow council staff in to their homes to carry out the checks.
I'm not receiving any gas, what should I do?
Check that your meter has not been switched off and that you have money on your gas meter. If your gas supply is faulty then you may have to contact your gas supplier.