Lewisham Homes aims to provide you with excellent services, working to standards our residents have helped us to set and monitor.
We report the results of our monitoring to the Lewisham Homes Board and publish performance information on our website and in newsletters
You can report estate services issues to us by advising the caretaker, visiting our offices, writing, emailing or calling us.
Estates service
We have set out how we will maintain and clean communal areas (shared) on estates:
Daily (week days) - We will: | Weekly - We will: |
| Complete health and safety checks of all shared areas such as entrances, lifts, lobbies and stairways. Check any plan areas. Clean lifts and lobby areas, and spot mop spillages to all other shared areas. Check bin chambers and chutes for blockages, place an empty bin under chutes and remove bulk items. | Clean stairways, landings, corridors and sweep communal pathways. Wipe ledges and balustrades and clean low level internal communal glazing. Clear communal pathways of litter.
|
Every six months: | Where necessary - We will: |
| Clean windows to communal areas by our contractors F&G Cleaners.
| Pick litter from communal (shared) grassed areas. Wash banisters, walls and deep clean other communal areas (shared) Remove external graffiti within four working days of it being reported, and offensive graffiti within one working day. |
Keeping you informed
We will keep you informed about services, improvements and performance information through newsletters, leaflets, texts and letters as well as our website.
Getting it right
We aim to provide you with excellent customer service at all times, but if you feel we are not meeting these standards please tell us. If we fail to meet our standards and this causes a problem we will try to rectify this fairly. We will deal positively with your comments and complaints, and of course we welcome compliments from you.
