Antisocial behaviour can mean many things – it is acting in a way that causes, or is likely to cause
harassment, alarm or distress to one or more people.
We are committed to ensuring that all residents enjoy their right to peace, quiet and security in and around their home. Where possible we will encourage residents to resolve minor problems themselves, offering support and mediation. However, we will demonstrate that antisocial behaviour (ASB) will not be tolerated.
We recognise that ASB can have a severe effect on how residents feel and we take all ASB reports seriously. We work with you and local agencies to make sure that ASB is dealt with appropriately and effectively.
We have signed up to the Respect Charter, which has been developed by the Chartered Institute of Housing, the Social Landlords Crime and Nuisance Group and HouseMark. By signing the Charter to improve ASB services, we have given our clear commitment to tackle antisocial behaviour and improve our ASB services for residents.
You can report ASB:
- in a face-to-face interview at our office or on a visit to your home;
- by letter, email or submit an online report;
- by telephone; or,
- through a ‘third party’: friend, support service, Police, MP, Councillor etc.
In severe cases an ASB Officer will contact you within one working day and offer a home visit within three working days.
In non-severe cases a Tenancy Officer will contact you within three working days and offer a home visit within five working days.
There are a range of activities which we, do not consider to be antisocial behaviour.
We will not investigate reports of activity that are part of normal life in a community, for example:
- Day-to-day domestic activity
- Children playing
- Occasional one-off parties, noise or disturbance – except where the level of noise could be a ‘statutory nuisance’