Here you’ll find answers to the most common questions you may have regarding works to your home.
If the answer to you query is not here, please contact your Resident Liaison Officer for the North or South.
Who do I contact about the works to my property?
Our contractors employ specialist Resident Liaison Officers. Their role is to support residents throughout the whole Major Works process by arranging appointments, dealing with access and contractor issues and investigating low level complaints. Whether you live in the North or the South of the borough, your Resident Liaison Officer will be able to answer your query.
When will I get improvements in my area?
80% of the homes we manage now meet the Decent Homes Standard and we will complete our programme by 2017.
Over the next two years we will continue a programme of work in residents’ homes and neighbourhoods. This will include window repairs and renewals, roof refurbishments and renewals, structural repairs, drainage and redecoration.
Contact our Major Works team for information about improvements to your individual home.
Who do I complain to?
We try to get things right first time but we understand that sometimes this does not happen. Improvement works to homes can be a stressful time and there may be times when you feel the need to highlight issues that are causing concern.
Complaints about Major Works are dealt with in the following way
1. Residents who would like to make a complaint should do so first to their Resident Liaison Officer (RLO). The RLO will investigate the complaint in partnership with the Project Officer and provide a response.
2. If you are unsatisfied after the above process, please contact Customer Relations Team. Your complaint will then be logged and investigated according to Lewisham Homes procedure.
I would like more information about why we may not be receiving certain work
Every property due to benefit from improvements will be subject to survey. For external works this involves examining the condition of your building initially from ground level, and then a more detailed survey once scaffolding is up and closer examination of items such as the roof, can take place. The outcome of these surveys will determine what work is required to a property and if any is required at all. All residents will be written to telling them what works they can expect to receive.
For more information please telephone 0800 028 2 028 and ask for Major Works.