Rent is a priority payment. We have an expert team of advisors to help you if you are struggling with money.
What can we do to help?
- Make sure you’re claiming the right benefits
- Check you’re getting the best deals with your energy suppliers
- Help you with budgeting and saving money
- Work out a payment plan that you can stick to
- Put you in touch with other organisations that can help
Our expert team of advisors can provide you with a personal benefit check over the phone, which takes roughly 10 minutes. You can also attend our Welfare Benefits surgeries at the Old Town Hall, Catford, between 10am – 12pm on Mondays, Tuesdays, and Thursdays.
What happens if you don’t pay your rent?
Lewisham Homes takes non-payment of rent seriously and will take action against tenants who do not pay their rent. If you don’t pay your rent you could:
- Lose your home
- Have a bad credit rating
- Miss out on getting a mortgage
We serve a Notice of Seeking Possession (NOSP) which is a legal document at the first stage of eviction. Once it’s been served you could end up homeless.
If you are having difficulties paying your rent or receive any letters from Lewisham Homes about missed payments, you should contact the Income team straight away.
How have our Welfare Advisors helped residents?
“I spoke with a tenant at a recent Welfare Benefits Surgery as they were struggling to pay their rent. It became clear that Housing Benefit was charging them incorrectly, so I wrote to them highlighting the error. We successfully got the tenant £2,300 in backdated Housing Benefit, and he’s now in credit. Not only that, I also helped him find a job and he’s now in full time employment.”
“One resident had large rent arrears due to issues with her benefits payment. As a young single parent, this was causing her distress and she took out a high interest loan. The resident was referred to our Welfare Benefits Team, and we helped get her housing benefit backdated. Her arrears were cleared in full, removing the threat of eviction, and she’s now receiving all the right benefits.”
Get support from the Money Advice Service
The Money Advice Service could also help you get back on track with its online tools.
The online Debt Test offers a range of in depth support, including free, tailored and impartial advice on dealing with debt, managing your money and budgeting.
It will also signpost you to other helpful organisations if you need further support and advice with your finances.
As well as the online tools, Money Advice provides a webchat service and Freephone telephone number if you would prefer to talk to someone in person.