Our Business Plan is agreed annually with Lewisham Council. It holds us accountable to deliver specific improvements in the service and perform against set targets, as part of our management agreement. It is our key strategic and planning document and contains the organisation’s targets and activities. It is reported annually to Mayor and Cabinet, and there are six-monthly updates on progress to the Housing Select Committee.
View our Business Plan 2019-2020
Our Business Plan is underpinned by individual strategies, which are approved by our Board.
- People Strategy
- Community Engagement Strategy
- Communications Strategy
- Technology & Business Transformation Strategy
- Customer Experience Strategy
You can read about our performance in our current and past Annual Reports here.
Business Plan archive
Business Plan 2018-2020
Business Plan 2017-2020
Business Plan 16/19 – (16/19 Appendix)
Business Plan 15/19
Business Plan 14/15