Our Business Plan for 2018-20 sets out our action plan for delivering further improvements in the next two years.
A message from the Chair of the Board
“The past year has been of huge significance for the housing sector and for everyone who lives in social housing. The tragedy of Grenfell has brought with it some very important lessons that we all need to learn. In particular, that fire safety is the responsibility of us all. Builders and contractors need to maintain high standards in their work and in the materials they use. Landlords and local authorities need to ensure the necessary checks are carried out. Residents need to ensure they do everything they can to prevent a fire from starting.
I have no doubt the coming years will bring profound changes to our current practice. Some of this is already underway including the Hackitt report which is anticipated to recommend improvements in building regulations. Along with the London Fire Brigade, we have double checked our fire safety practice and are taking a zero-tolerance stance on anything that may present a fire hazard – removing motorbikes left in communal areas, buggies left in corridors, rubbish left too near a building. We have installed sprinklers in all our sheltered homes and have started installing them in hostels too. We will be considering whether the installation of sprinklers in our high rise buildings is an effective and feasible measure.
We will continue to strengthen our safety record and listen to residents to address health and safety matters. Where residents have raised concerns, we have started double checking work carried out and rectifying anything that does not meet the right standard. This will include checking the Decent Homes work carried out by our contractors and getting them to correct any work that is below standard.
We have many challenges ahead but we will benefit from having a boost of ideas and energy from new staff and Board members. Not least of these new appointments is our new Chief Executive, Margaret Dodwell, who has a strong track record of providing excellent customer service. I know she is eager to build on the substantial successes already achieved by Andrew Potter, whose hard work and commitment over the past 11 years has made us one of the most successful ALMOs in the country.”
Ainsley Forbes, Chair of the Board
A message from the CEO
“It is a great privilege to be taking over from Andrew Potter as Lewisham Homes’ new Chief Executive. Since the organisation’s beginning in 2007, Andrew has demonstrated strong and effective leadership and, under his direction, Lewisham Homes’ track record of achievements is incredibly impressive. This year will see the completion of thousands of homes being brought up to a Decent standard. As the Council's housing company, we have helped support Lewisham Council’s goal of ensuring 500 new homes will be built for people in acute housing need. Furthermore, in the ten years between 2006 and 2016, tenant satisfaction has risen from 58% to 77%. Staff satisfaction has also risen. In 2016, Lewisham Homes was awarded Gold Investors in People status and in 2017 over 88% of staff said that it is a great place to work.
We can now build on these firm foundations to develop some truly excellent services and improve resident satisfaction. Our customers need to be at the heart of everything we do and I will make sure we do that. We will involve residents more in our decision-making process and provide ongoing support to help residents manage their money to sustain their tenancies.
Lewisham Homes has real ambition and I welcome the challenge of modernising our services so they are easier to use, more cost effective, and enable us to invest further in our homes, green spaces and our communities.”
Margaret Dodwell, Chief Executive Officer
Our 4 key areas of activity
Our strategy for delivering improvements lies in four key areas of activity. You can find out more about each area of activity here:
- Providing Excellent Services
- Developing Thriving Neighbourhoods - properties
- Developing Thriving Neighbourhoods - communities
- Planning for a Sustainable Future
- Being an Employer of Choice