Our structure

Our Executive Leadership team is made up of our Chief Executive, Director of Resident Services, Director of Finance & Technology, Interim Director of Property Services, and Director of Development.

Our Chief Executive reports to the Lewisham Homes Board which sets our strategic direction and uses its expertise to assist in guidance and decision making. The Board takes a close interest in performance, finance and service improvement data.

 

Margaret Dodwell, CEO

Responsible for:

  • Setting strategy and direction
  • Managing overall operations and resources
  • Stakeholder management
  • Main point of contact for the Board
  • Building and leading the senior executive team
  • Modelling and setting the company’s culture, values, and behaviour
  • People Services and Organisational Development
    Supports and advises managers on employee relations as well as dealing with recruitment, payroll and changes to terms and conditions. Leads on staff development and ensuring we have the right skills in the organisation to deliver excellent services.
  • Communications 
    Delivers a programme of engaging and informative campaigns, supporting residents to influence housing services and access local opportunities.

Rowann Limond, Director of Finance and Technology and Company Secretary

Financial Services

Supports the development of our business plan, provides financial management support, as well as effective performance monitoring to managers across the business enabling us to improve services and deliver value for money.

ICT

Provides up-to-date and effective ICT support to our business. This includes maintaining our core business systems, ICT network and telephony services as well as developing systems that enable us to work more effectively and deliver better services.

Procurement
Provides advice and support on good contract management to deliver value for money through service improvements and cost savings.

Jon Kanareck, Director of Resident Services and Deputy Company Secretary

Housing Management
Works with Lewisham Council to let homes to new tenants, advises on change to tenancies and housing transfers. Enforces Tenancy Agreements and tackles anti-social behaviour.

Customer Services, Income and Welfare Benefits
Provides reception services and integrated call centre to residents. Collects rent and provides advice to residents on benefits and financial management.

Environmental Services
Manages caretakers and gardeners who look after communal areas and green spaces across our estates. Removes bulk refuse and sweeps our estates.

Home Ownership and Independent Living
Provides services to 5,000 leaseholders including consultation for major works, collecting service charges, and processing Right to Buy applications. The Independent Living team provides services to older residents living in our sheltered accommodation.

James Shaw, Interim Director of Property Services

Stock Investment and Asset Management
Delivers long-term investment programmes to improve and maintain existing residents’ homes both internally and externally, including delivering major works and strategic planning to improve estates and neighbourhoods.

Compliance
Maintains our Asset Compliance overseeing the management of Heating, Lifts, Asbestos, Electrical Safety and Fire Safety.

Responsive Repairs
Manages our in-house repairs service delivering a wide range of works for residents.

Property Analytics
Manages our repairs call centre, our back office administrative function for Property Services and uses analysts to focus on continuous improvement of the services provided.

Property Services was created as a new directorate in 2019 and there is a change programme underway to modernise our approach to repairs and asset management.

Lis Rodrigues, Director of Development

New build development
Building the majority of Lewisham Council’s new social housing and supporting the delivery of the Mayor of Lewisham’s new housing plans.