Our mission and values

Our mission is to provide safe, quality homes, deliver efficient services and enhance life chances.

We will do this by:

  • Consistently delivering an excellent and reliable customer experience (Landlord)
  • Building and investing in safe and sustainable homes and neighbourhoods (Placemaker)
  • Creating an inclusive team and a place to do great work (Employer)
  • Working in partnership to improve life chances (Partner)
  • Being an efficient high performing business, maximising opportunities so we can deliver more (Enterprise)

Our values

our values 2019


We work with you and include you in decision making.


We encourage and enable you to achieve your best.


We actively seek new ideas and explore solutions with energy and excitement.


We work with empathy and integrity to provide quality homes and great services.