Our mission is to deliver great housing services for thriving neighbourhoods.
This mission is underpinned by four strategic objectives:
- Providing Excellent Services
- Developing Thriving Neighbourhoods
- Planning for a Sustainable Future
- Being an Employer of Choice
Our values
Recognition
We recognise and value success, and a diverse range of talents. We take time to praise good work, and value each other and our customers.
Trust
We do as we say and lead by example. Our managers empower and trust staff, are open and inclusive and as an organisation we are committed to involving staff in decision making.
Passion
We have a positive attitude and take pride in our work. We try to break down barriers and aim to be the best at what we do.
Collaboration
We build good relationships with each other and aim to understand pressures on others. We work together to solve problems and take responsibility for this.
Empathy
We treat people as individuals, show respect to each other and take time to listen. We are customer-focused and think about things from the other person’s perspective.
Challenge
We tackle cynicism and challenge the status quo. We remind each other of our values, are proactive and never give up in pursuit of our goals.