We review our progress against meaningful targets, across all areas of service. Statistics are used to measure our successes and identify areas for improvement, whilst satisfaction surveys are used to gather information from our residents.
We report our performance to the Board, Lewisham Council and residents on Resident Engagement Panels. We also provide updates in Home, our twice yearly residents’ magazine.
Satisfaction surveys
Lewisham Homes carries out surveys to help us understand how residents feel about the services that we provide. We are committed to keeping you informed of the results of these surveys and what we are doing to deal with issues where you tell us that you are dissatisfied.
Read more about our performance in our Annual Report 2019/20.