Service standards

We’re proud of the fact that our residents lie at the heart of the services we deliver as a social housing provider, which is what we’ve used as the basis for our service standards pledges. The pledges solidify our commitment to:

Taking resident complaints seriously

Being friendly and helpful

Answering promptly when residents call

Getting back to residents quickly

Our reception is currently closed due to the coronaviurs pandemic so please avoid sending us post if possible. Instead use our online portal My Lewisham Homes, call us on 0800 028 2028, or email