We have divided our blocks into types because caretakers’ duties will vary from one block to another depending on its characteristics. This document is for high-rise Blocks. A high-rise block is six storeys or more.
Closed high-rise blocks involve the heaviest workload to keep clean. For example, higher storey blocks have more floors to clean which takes longer. They also have higher footfall through lobby areas. Caretakers are responsible for multiple blocks and respond to unforeseen incidents everyday so sometimes they may fall behind on their duties, but we still aim meet certain standards which are set out in the cleaning frequencies below.
We aim to stick to these frequencies under normal circumstances including planned leave. However, we cannot always cover long-term sickness or other unplanned absences. We anticipate we will achieve these frequencies 85% of the year.
|Check all fire exits, intake cupboards and communal areas for fire hazards. Caretaker will report any hazards they cannot sort themselves.||7 days per week, except Christmas Day|
Health & safety checks
|Inspect all communal areas inside and immediately outside for H&S issues or emergency repairs needed. Caretaker will report any issues they cannot sort themselves.||7 days per week, except Christmas Day|
|Clean lobby / main entrance||Scheduled 5-7 days per week and in response to emergency cleaning requirements|
|Clean lifts||Scheduled 5-7 days per week and in response to emergency cleaning requirements|
|Sanitise all frequent touch points (such as lift panels and communal door handles) with an anti-viral cleaning agent||7 days per week, except Christmas Day|
|Check rubbish chutes and clear blockages if possible||Scheduled 5-7 days per week and in response to emergency cleaning requirements|
|Check for offensive graffiti and remove if possible||Scheduled 5-7 days per week and in response to emergency cleaning requirements|
|Check for broken light bulbs and replace.||Scheduled 5-7 days per week and in response to emergency cleaning requirements|
|Clean corridors and landings||Weekly|
|Dust and clean accessible ledges and communal windows||Weekly|
|Clean chute hoppers||Weekly|
|Sweep bin chambers||Weekly|
|Sweep outside main entrance||Scheduled 5-7 days per week and in response to emergency cleaning requirements|
|Sweep estate paths and roads||Weekly|
|Ensure empty bins are placed under hopper head and any blockages are fixed or reported.||As required|
|Sweep play area / ball courts||Weekly|
|Litter-pick lawns / beds and planted areas||Fortnightly, and in response to large build-ups between fortnights|
Our caretakers carry out these tasks on the frequency stated above but also as required meaning they are sometimes done several times a day. These frequencies refer to high-rise blocks with internal corridors. We do not mop open-air corridors / walkways at our open blocks. Some smaller blocks will not receive daily visits. We will normally visit these at least three times per week.
We carry out deep cleans periodically depending on the wear and tear of the block. We will always notify residents of upcoming deep cleans with temporary posters in communal areas.
Deep cleans include:
- Washing light shades, walls.
- Jet-washing bin chambers or bin enclosures
- Deep cleaning floors, stairs, and lifts. Where we can, we will use deck scrubbers or steamers to achieve the best results, but this depends on having access to power and being able to get the equipment to the location.
If you need to contact Lewisham Homes Environment, you can email your query. Alternatively, you call us on 0800 028 2028 and dial option 7 then option 2. If you report any problems, we will aim for a caretaker to resolve your issue within 24 hours. Otherwise, we will contact you to explain why this is not possible.
We always welcome resident feedback and use it to improve our service. If you have any comments on caretaking standards on your estate, please contact us. We welcome opportunities to carry out block inspections with residents. Please get in touch if you’d like to take part in one.