It’s National Customer Service Week (NCSW) and as always we’re proudly celebrating the campaign highlights the importance of good customer service and the vital role it plays in successful business practice.
All week long we’ll be sharing news from across organisation that highlights our commitment to delivering quality customer service in line with our landlord ambition to consistently deliver an excellent and reliable resident experience.
We’re proud of the fact that our residents lie at the heart of the services we deliver as a social housing provider, and today we’re excited to announce the launch of our brand new customer service standards which we’re presenting using four pledges. The pledges solidify our commitment to:
- Taking resident complaints seriously
- Being friendly and helpful
- Answering promptly when residents call
- Getting back to residents quickly
Today’s NCSW theme is Insight: Knowing your customer and how to deliver to them. For us it’s all about building a better understanding of what makes our residents tick by considering the things that motivate them, the things that influence their behaviours and looking at what value they get from us an organisation. One way we’ll be doing this in the near future is with our newly devised community engagement framework which gives us a clear plan that lays out the different ways residents can work with us to help shape the way we deliver our services going forward.
Keep an eye on our website and social media pages throughout the week where we’ll be sharing news and information on the role customer service plays within our business. We hope you join us in celebrating this campaign.