You can complete your enquiry using our online services. Alternatively see the following pages for frequently asked questions and more information:
Most requested services
Find out the various ways to pay your rent and what to do if you are struggling to pay your rent.
Find out about your responsibilities as a tenant, housing for older residents, temporary accommodation and the Right to Buy.
Learn how to report a repair, see what repairs you are responsible for and download our Repairs Guide.
Find out about caretaking and grounds maintenance services, parking permits and garages.
Here you can report antisocial behaviour and find out how we tackle domestic abuse and hate crime.
This section has information about the services that Lewisham Homes provides to leaseholders, on behalf of Lewisham Council.
See the Major Works frequently asked questions and find out who to contact about your Major Works.
Find out more about where we are building new homes and considering building more in Lewisham.
Our Independent Living team work closely with residents living in sheltered housing to make sure they remain independent, comfortable and secure in their homes.
Compliments and complaints
Read this page if you have a complaint or wish to pay a compliment to a member of staff.
Learn how you can get involved in your community through Tenant and Residents Associations, Resident Engagement Panels or the resident Scrutiny Committee.
If you are unable to find the information you need on our website you can call 0800 028 2 028. We have a new telephone system, please be aware that some of our messages may have changed so listen carefully before selecting an option.
Our local housing office
Our office is fully accessible. For more information see Equality and Diversity.
Our main office hours are from 9am-5pm Monday to Friday. On Wednesdays, we are open from 10am-5pm. However, some teams may work extended hours on occasions. You can access our online services at any time where you can log a non-emergency repair, make a payment and access other services.
Old Town Hall Housing Office – Lewisham Homes Registered Office
Old Town Hall, Catford Road, London, SE6 4RU.
Open 9am-5pm weekdays except on Wednesdays 10am-5pm
Repairs Contact Centre
Telephone lines open from 8am-5pm weekdays except on Wednesdays 10am-5pm