Please note, we are experiencing a large volume of calls at the moment and waiting times may be affected.
You can complete your enquiry using our online services. Alternatively, see the following pages for frequently asked questions and more information:
Most requested services
Find out the various ways to pay your rent and what to do if you are struggling to pay your rent.
Find out about your responsibilities as a tenant, housing for older residents, temporary accommodation and the Right to Buy.
Learn how to report a repair, see what repairs you are responsible for and download our Repairs Guide.
Find out about caretaking and grounds maintenance services, parking permits and garages.
Here you can report antisocial behaviour and find out how we tackle domestic abuse and hate crime.
This section has information about the services that Lewisham Homes provides to leaseholders, on behalf of Lewisham Council.
See the Major Works frequently asked questions and find out who to contact about your Major Works.
Find out more about where we are building new homes and considering building more in Lewisham.
Our Independent Living team work closely with residents living in sheltered housing to make sure they remain independent, comfortable and secure in their homes.
Compliments and complaints
Read this page if you have a complaint or wish to pay a compliment to a member of staff.
Learn how you can get involved in your community through Tenant and Residents Associations, Resident Engagement Panels or the resident Scrutiny Committee.
If you are unable to find the information you need on our website you can call 0800 028 2 028. We have a new telephone system, please be aware that some of our messages may have changed so listen carefully before selecting an option.
Our local housing office (reception currently closed)
Our office is fully accessible. For more information see Equality and Diversity.
Old Town Hall housing office – Lewisham Homes registered office
Old Town Hall, Catford Road, London, SE6 4RU. Our reception is currently closed due to the coronavirus pandemic. Please avoid sending post to us if possible. Use our online web portal My Lewisham Homes for any enquiries, call 0800 028 2 028 or email email@example.com.
Repairs Contact Centre
Telephone lines open from 8am-5pm weekdays except on Wednesdays 10am-5pm.