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Lewisham Homes

Lewisham Homes

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You are here: Home / Contact us / Complaints and compliments

Complaints and compliments

Your feedback helps us to recognise what works well, and where we may need to make improvements to our service.

If you are impressed with something we have done, or feel a staff member has gone the extra mile, let us know!

Give us a compliment

Talk to us

While we try to get things right first time, we also know this doesn’t always happen. Please talk to us if you are not satisfied with our service – we take all complaints seriously and investigate them thoroughly.

If you haven’t already reported the issue, please give us a chance to resolve it. The best way to make sure your enquiry reaches the right team, so it can be dealt with as quickly as possible, is to use the relevant link below:

  • Report a repair
  • Report anti-social behaviour
  • Report housing fraud
  • Report fly tipping or make a grounds maintenance request

Or access information and contacts for:

  • Rent
  • Tenancy services
  • Leasehold services
  • Major works
  • New homes
  • Sheltered housing
  • Community involvement

You can also contact us on 0800 028 2 028 or make a general enquiry here.

If you have previously reported the issue to us and it hasn’t been resolved to your satisfaction, you can make a formal complaint to our Customer Relations team by completing the online form below.

Before completing this form, please see the definition of a complaint.

Complaints form

  • Have you reported the issue to us before? * REQUIRED
    If you have already contacted us about this issue and you are still unhappy, choose ‘yes’. If this is the first time you are telling Lewisham Homes about the issue or you want to request a service, choose ‘no’.
  • Please follow the links below to:

    Report a repair
    Report antisocial behaviour
    Report housing fraud
    Report fly tipping

  • Name * REQUIRED
  • Address * REQUIRED
  • Email * REQUIRED
  • If you have complained about this issue before, please include your previous complaint reference number where possible.
  • Drop files here or
  • Privacy * REQUIRED

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