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Lewisham Homes

Lewisham Homes

We are a social housing provider, managing homes on behalf of Lewisham Council

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You are here: Home / Contact us / How to give us feedback

How to give us feedback

If you haven’t already told us about your issue, please let us know and give us a chance to resolve it and put things right for you before making a complaint.  The best way to make sure your enquiry reaches the right team for it to be dealt with as quickly as possible is to use the relevant link below:

  • Report a repair
  • Report anti-social behaviour
  • Report housing fraud
  • Report fly tipping or make a grounds maintenance request
  • Report other issues

Or access information and contacts for:

  • Rent
  • Tenancy services
  • Leasehold services
  • Major works
  • New homes
  • Sheltered housing
  • Community involvement

Compliments – your feedback is really important to us, both good and bad, and we welcome your views.  By letting us know about your experiences of Lewisham Homes, we have an opportunity to put things right and use your feedback to improve.  But we don’t want to always be focussing on the negative.  If you feel we have done something well or a member of our team has gone above and beyond and provided you with an excellent service, we would love to hear about that too.  We will share your feedback with our colleagues and the individual concerned, and use it to help other teams understand what ‘good’ looks like from a resident’s point of view. 

You can contact us on 0800 028 2028 or use the comments and enquiry form.

If you have previously reported an issue to us and it hasn’t been resolved to your satisfaction, please read our complaints factsheet.  There are a number of ways you can contact us to find out more or make a complaint: 

  • By telephone to: 0800 028 2028
  • Face to face with any member of staff.
  • By letter to: FREEPOST Lewisham Homes (no stamp needed)
  • By email to: CustomerRelations@lewishamhomes.org.uk
  • By completing the form below

Complaints form

  • If you have already contacted us about this issue and you are still unhappy, choose ‘yes’. If this is the first time you are telling Lewisham Homes about the issue or you want to request a service, choose ‘no’.
  • Please follow the links below to:

    Report a repair
    Report antisocial behaviour
    Report housing fraud
    Report fly tipping

  • If you have complained about this issue before, please include your previous complaint reference number where possible.
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