Complaints and compliments

Your feedback helps us to recognise what works well, and where we may need to make improvements to our service.

If you are impressed with something we have done, or feel a staff member has gone the extra mile, let us know!

Give us a compliment

Talk to us

While we try to get things right first time, we also know this doesn’t always happen. Please talk to us if you are not satisfied with our service – we take all complaints seriously and investigate them thoroughly.

If you haven’t already reported the issue, please give us a chance to resolve it. The best way to make sure your enquiry reaches the right team, so it can be dealt with as quickly as possible, is to use the relevant link below:

Or access information and contacts for:

You can also contact us on 0800 028 2 028 or make a general enquiry here.

If you have previously reported the issue to us and it hasn’t been resolved to your satisfaction, you can make a formal complaint to our Customer Relations team by completing the online form below.

Before completing this form, please see the definition of a complaint.