Your feedback helps us to recognise what works well, and where we may need to make improvements to our service.
If you are impressed with something we have done, or feel a staff member has gone the extra mile, let us know!
Whilst we try to get things right first time, we also know this doesn’t always happen. Please talk to us if you are not satisfied with our service.
We take all complaints seriously and investigate them thoroughly.
Before submitting a formal complaint, please report your issue to us first so that we can try to resolve it.
Click the links below to report an issue an online:
Report a repair
Report antisocial behaviour
Report housing fraud
Alternatively, please contact us and we can put you in touch with the relevant team.
If you have previously reported the issue to us and it still hasn’t been resolved, you can make a formal complaint to our Customer Relations team by completing the online form below.