Out of hours contact

Out of hours emergency repairs service

An emergency repairs service is available outside normal office hours. If you report an emergency repair to us out of hours we will come and make the situation safe. The next working day we will order any follow on works that are needed and these will be carried out in normal working hours.

0800 028 2 028

The following are considered repairs emergencies:

  • No drinking water or loss of mains water
  • Communal door entry phones not working
  • Communal heating not working
  • Lift breakdowns
  • Total loss of electrical supply
  • Make an area safe after criminal damage
  • Major blockages, surging drains, stacks, toilets
  • Dangerous structures and ceilings
  • Major water penetration and flooding

Out of hours professional witnessing service: Fridays & Saturdays, 10pm – 3am

We work in partnership with a professional witnessing agency who are on-call for our residents between 10pm – 3am on Friday and Saturday nights. If you ring us to report excessive noise or other antisocial behaviour during these times, you will be put through to the professional witness on call, who can then arrange to visit your home or neighbourhood to listen to or witness what’s happening.

They will not be able to take immediate action, but if necessary, they can provide us with a witness statement and professional evidence to help us take enforcement actions against breaches of tenancy.

Find out more about how we tackle antisocial behaviour.

The Police

In an emergency you should phone 999. Use this service to contact the Police in situations when you need an immediate response, so if a crime is happening now or if anyone is in immediate danger.

Phone 0300 123 1212 to contact the Police when it’s not an emergency.

Victim Support (in Lewisham) for domestic abuse matters

020 8698 4583. Open 9am-5pm but messages can be left outside these hours on extension 4 and will be returned as soon as possible.

Victim Support (in Lewisham) for all matters except domestic abuse

020 8698 4583 9am-5pm Monay to Friday but messages can be left outside these hours on extension 3 and will be returned as soon as possible.

Victim Support (national) helpline

0845 3030 900 9am-7pm weekdays; 9am-7pm weekends; 9am-5pm Bank Holidays.