Covid-19 need to know

key points to note

– For the latest on our service offer during this time, click here.

Our reception is closed until further notice – please avoid sending post to us if possible. Use our online web portal My Lewisham Homes for any enquiries, call 0800 028 2 028 or email

– Our play areas and sports facilities are closed until further notice.

– If you are having trouble paying your rent, please see this page.

– To keep everyone safe from fire during this period, we are operating a zero-tolerance Clear Corridors policy. Click here for more.

– Sadly, some people are using the current situation to take advantage of people through door-to-door scams. See Age UK’s helpful guide on how to avoid being caught out.

– We have decided to suspend all public events and meetings. Consultations will take place via Commonplace.

– Need advice on how to look after your pets during the pandemic? See this guide from the RSPCA.

– We have postponed planned works until further notice and the majority of work was completed by 27 March.

– Be assured that our caretaking teams are focusing their cleaning efforts on lifts and other commonly used communal areas.

– Remember to follow the NHS advice on hygiene including washing your hands regularly and catching sneezes in a tissue. If you have a high temperature or a new, continuous cough, you should stay at home for seven days. If you live with other people, you should all stay at home for fourteen days from when your symptoms appeared, even if they are not showing symptoms themselves.

– To find out more about what you can do to prevent the spread of coronavirus and for advice, if you think you might be infected or at risk, please see Public Health England.

– If you feel the outbreak is impacting on your mental health and would like advice, please visit the Mental Health Foundation website.

How we can help during the coronavirus outbreak

We have started calling our residents who are over 70 or who we think may have other vulnerabilities, to check in with them and see how they are doing at this difficult time.

As our residents’ health, safety and wellbeing remains our top priority, the purpose of the phone call is to understand if someone requires additional help. We cover:

  • Social needs/support
  • Ability to access home essentials
  • If appropriate isolation/social distancing rules are understood
  • What assistance we can provide or signpost to

Find out more.

If you’re self-isolating during the outbreak and need food or provisions brought to you, or someone to talk to, you can get in touch with our community relations team directly. Please also get in touch if you are concerned about someone who might be vulnerable.

You can email us, or call the community relations team on 07719527790 to find out more.

You can also fill in the form here with your information or information about someone who you think might need help.