Dacres Estate residents were invited to drop in to discuss any repairs issues and book a ‘property MOT’ for their home
On 18, 19 and 20 August we conducted our first repairs open days on the Dacres Estate. Representatives from our repairs team set up a gazebo outside Rosemount Point from 10am to 3pm for three days on site. Estate residents were invited to drop in to discuss any repairs issues, report new repairs, find out about communal/estate repairs and book a ‘property MOT’ for their home.
This was a pilot for a programme of open days Lewisham Homes will roll out across all estates we manage in the coming months. We currently expect to complete the first round by March 2022, and then maintain it as a rolling programme. It is part of a concerted effort to be more pro-active with repairs and improve our residents’ satisfaction with our services.
The ‘property MOT’ surveys are a new initiative which gives residents who are concerned about the overall condition of their home an opportunity for a thorough inspection. These will capture necessary repairs early while also feeding into our overall stock condition data, which we use to plan major works programmes.
Lewisham Homes CEO Margaret Dodwell visited the team on site and commented: “I am pleased to support this new initiative from the repairs team. It is all about being proactive and showing our residents we are committed to keeping their homes and the communal areas safe and in a good condition. Thanks to all those involved in this pilot.”
Over the course of the three days, the team conducted 45 ‘property MOTs’, adjusted 45 internal communal doors, and repaired communal lighting. Internal leaks were reported and completed by our on-site team on the day. We also carried out 20 repairs in residents’ homes and booked a further 10 appointments.