In view of the increasing levels of Covid-19 and requirement to self-isolate impacting both our staff and contractors we have taken the decision that from 24 December, Lewisham Homes will only be scheduling essential and emergency repairs as we did in the first lockdown in the spring. There has been increased pressure on the service for some time, and we have taken this decision to ensure that we can respond to essential and emergency repairs.
We will not be cancelling any jobs. All repairs currently booked in will be honoured. However, a limited number of jobs will be rescheduled from the week commencing 28 December to the New Year.
Our essential repair service covers a range of different faults such as failed cooker and fridge sockets, no hot water, being unable to flush a toilet, as well as emergency repairs that are considered dangerous or likely to cause further damage. This list is not exhaustive, and we will make decisions on a case by case basis where necessary. Electrical and Automatic Fire Detection programmes will continue as normal.
We have robust risk assessments in place to mitigate the risk posed by Covid-19. All repairs risk assessments identify Covid-secure measures to be applied within tasks and job roles; each member of staff has an up-to-date individual risk assessment which identifies their vulnerability to the virus and implements appropriate precautions; residents calling-in with a repair request are asked a set of questions to ascertain any Covid-19 risk to our staff; and each operative follows a ‘doorstep’ dynamic risk assessment when the resident answers the door and before entering. Staff are provided with appropriate PPE including face coverings, face masks, and respirators dependent on the level of risk posed.
We will keep the situation under constant review and keep you informed.