National Customer Services Week – introducing our new Customer Experience Strategy

National Customer Services Week

It’s National Customer Services Week this week and to mark the occasion we’re launching our new Customer Experience Strategy.

Consultation has shown our residents prefer we use the term ‘residents’ instead of ‘customers’ when making reference to them. However in terms of this strategy, they felt ‘Customer Experience’ was a term more widely understood and therefore more suitable.

Our success as an organisation depends on the delivery of our mission and the five ambitions linked to this as set out in our Corporate Plan 2019/22. In order to deliver the Customer Experience Strategy, we will focus on the Landlord ambition to ‘consistently deliver an excellent and reliable resident experience’.

Click here to view the strategy.