ASB is a serious concern for some of our residents and it’s an issue that’s frequently reported to us. We know that our residents want an improved ASB service and we’re committed to delivering one, which is why, as well as recruiting a new ASB team, we’ve updated our ASB policy. Find out more about these changes below:
Our new ASB team deals with casework from start to finish and investigates allegations in a cohesive way. As well as having ASB officers we will also be recruiting a dedicated domestic abuse officer along with a housing assistant in due course.
The key addition that we’ve made to our ASB policy is the differentiation between nuisance and ASB, which is as follows:
ASB – Causes harassment, alarm or distress.
Nuisance – Causes annoyance or disturbance.
Going forward housing officers will deal with all nuisance reports and our ASB team will be responsible for all ASB cases. You can read the policy in full for more detailed information on these definitions.
Overall this new approach will streamline ASB reporting for residents in both general accommodation and temporary accommodation, ensuring that we provide the same high-quality response, irrespective of a resident’s tenancy with us. Because no matter what type of property you live in, you deserve to live without ASB.
We’ve seen an increase in the number of ASB incidences that have been reported since the start of lockdown which has only strengthened our commitment to provide the best service possible.
Incidences of ASB are more common on some of our estates than others so we’d like to reassure you not to worry if it’s not a problem you typically deal with.