Why our staff may need to take photographs in or near your home

Repairs operatives, estate staff and housing officers often need to take photographs in the course of their work. There are many reasons this might happen, including:

  • If a repair is needed, a photograph sent to our repairs team will help them send the right crew with the right equipment to complete the work
  • Ongoing building work may be photographed to monitor progress
  • If there are concerns about the condition of a property, or suspicions of tenancy fraud, photographic evidence may be taken
  • Evidence of antisocial behaviour may be photographed to help our ASB team tackle it
  • Caretaking staff may be asked to photograph their finished work

In these examples and for anything else to do with the efficient carrying out of their duties, staff do not need to seek permission to take photographs. Please also note that as part of the sign-up process for new tenancies, a housing officer may need to take photos of any relevant documents and also of the tenants themselves if they do not have photographic ID.

If any of our staff need to take a picture inside your home, they should explain what they are doing and why. If you’re unsure, please ask!