We take antisocial behaviour (ASB) seriously and respond to all reports quickly and sensitively. We aim to make reporting, interviewing and collecting evidence as straightforward as possible for complainants. You can read our ASB policy here.
You can report ASB to us at any time:
Online: complete the form at the bottom of this page.
Over the phone: 0800 028 2 028
By email: firstname.lastname@example.org
If you have already reported this issue but need to give us additional information you can use the diary incident form.
By providing this information you give consent for Lewisham Homes to use this information to process your request which will be done in accordance with the data protection guidance.
You can report noise through our new noise app. See here for a guide to how it works, or watch the video below. Please note you can submit a maximum of 15 recordings per day.
Hours of service
Our ASB officers: Monday – Friday, 9am – 5pm
Professional witnessing service: Fridays & Saturdays, 10pm – 3am
We work in partnership with a professional witnessing agency who are on-call for our residents between 10pm – 3am on Friday and Saturday nights. If you ring us to report excessive noise or other antisocial behaviour during these times, you will be put through to the professional witness on call, who can then arrange to visit your home or neighbourhood to listen to or witness what’s happening.
They will not be able to take immediate action, but if necessary, they can provide us with a witness statement and professional evidence to help us take enforcement actions against breaches of tenancy.
Please note that we will not be running the professional witnessing service on 25-26 Dec 2020 or 1-2 January 2021. The service will resume as normal on Friday 8 January 2020.
What we can do
We have a range of powers to tackle ASB, including:
- Verbal and written warnings
- Acceptable behaviour contracts
- Court orders and injunctions
What you can do
- All our residents should act responsibly, respect their neighbours and community, and ensure their children and visitors do not cause a nuisance. Committing antisocial behaviour is a breach of your tenancy, and you could lose your home.
- Before making a complaint of ASB, ask yourself if the issue really is distressing, or if it’s just annoying to you and/or others because it’s different to your lifestyle or culture?
- Consider whether you can resolve the issue yourself first by talking to your neighbour. They may not be aware that their behaviour is causing a problem.
- Consider if the behaviour is ASB or a nuisance. Click here to find out more about our definitions of ASB and nuisance.
What to expect
When you report a case of antisocial behaviour to us, our ASB Officers will support you by taking your initial statement, agreeing on an action plan, and providing regular updates on the case. They will investigate the case, help gather additional evidence, interview the alleged offender and decide what, if any, action should be taken. If the case goes to court, the ASB Officer will prepare the case and give evidence. Housing Officers will manage any cases of nuisance.
We work with partners to resolve ASB matters, including:
- Police – we will work with police where there are criminal matters affecting our residents and communities
- Athena – the domestic abuse support provider for Lewisham. https://www.refuge.org.uk/our-work/our-services/one-stop-shop-services/athena/
- Lewisham Council – crime enforcement and regulation team for ASB matters affecting more than just our estates, licencing issues and where statutory enforcement notices are needed.
- Lewisham Council housing options service where rehousing may be needed
- Lewisham Council social care where we need to provide support to victims and perpetrators of ASB
- Crime Concern UK – our dispute resolution partners providing mediation and professional witnessing services
- SLAM – providing support to victims and perpetrators with mental health concerns
- CGL – support for substance misuse – https://www.changegrowlive.org/new-direction-lewisham/info
- LFB – to provide home fire safety visits and fire proof equipment
Feedback on our service
When a case of antisocial behaviour is closed the complainant will be contacted by an independent research company to find out how happy they were with our service. The feedback you give in this survey is used to help us understand what worked well, and learn where improvements may be needed.
You can also share any comments or suggestions on our Antisocial Behaviour service with the ASB Officer during the regular updates throughout your case.
If you want to compliment us or make a complaint at any time, you can do so here.
The community trigger allows victims and communities to ask for a response to persistent antisocial behaviour. It places a new duty on local agencies including councils, the police, local health teams and registered social housing providers to take action on complaints about antisocial behaviour.
The community trigger cannot be used to report general acts of crime. It is not a complaints procedure and does not replace existing processes to make a complaint if you are not happy about the service you have received.
When can the community trigger be used?
The community trigger can be used in the following situations:
- if an individual has reported antisocial behaviour to Lewisham Council, police and/or Lewisham Homes three times about separate incidents in the last six months and it is perceived that no action has been taken, or
- if five individuals in the local community have reported similar incidents of antisocial behaviour separately and it is perceived that no action has been taken.
How do I use the community trigger?
You can either:
- submit an online form
- write to Lewisham Council or call them using the details below:
Crime Enforcement and Regulation Team
London Borough of Lewisham
Holbeach Office, 9 Holbeach Road, Catford SE6 4TW
020 8314 6000
The community trigger can be activated by a victim of antisocial behaviour, an individual on the victim’s behalf, a community or a business.
What happens next?
- You will get an automatic response when you submit your form.
- The Council will send you a letter of acknowledgement detailing the timescales for the trigger process within three working days
- A trigger panel with a senior representative from the relevant agencies will then meet to determine whether the report meets the community trigger threshold outlined above, and to identify an appropriate and proportionate action plan.
- Following the trigger panel meeting, you will get a written response detailing the decision of the panel.