This page shows you what your annual service charge bill looks like and explains ways to pay. You can also download our latest newsletters, created especially for leaseholders.
We’ve re-designed the format to help you navigate the bill more easily and find key information.
Paying your service charge bill
Under the terms of your lease you should pay the bill within 21 days of the date you receive it. If you cannot afford to pay the bill in one lump sum, you can arrange to pay by up to 10 monthly instalments. It is important that you contact Home Ownership Services to agree your payment plan.
Check your balance by text
Text BAL or BALANCE followed by a space and your account reference to 07535 412412
For example ‘BAL 1234567890’
To use this service, we must have your correct mobile number on our system. You can update it on My Lewisham Homes.
Texts will be charged at your standard message rate.
Set up a Direct Debit by downloading and completing a form.
Payments can be made online using a credit or debit card.
Credit or debit card
Call 0800 028 2 028 or call our 24 hour automated card payment service on 020 8690 8707. You will need your 10-digit service charge account number.
At PayPoint outlets (local stores and garages where you see the PayPoint sign) or any Post Office, using your plastic service charge payment card. If you have lost your card or have not received a card, please request one online.
Send a cheque made payable to ‘London Borough of Lewisham’ to FREEPOST Lewisham Homes (no stamp needed). Please write your service charge account number, name and the address of the leasehold property on the back of the cheque.
If you don’t pay
We take non-payment of service charges seriously and will take action if you don’t pay.
It is a condition of your lease that you pay for the services that you receive. This money, with the rent paid by council tenants and any subsidies from central Government, pays for the services we deliver to council buildings and estates.
If your service charge account is in arrears you will be contacted by letter and possibly by phone, email or text. We will also contact your mortgage lender, if you have one, about the debt.
To avoid this happening, please pay on time or contact us to agree a payment plan at firstname.lastname@example.org.
See Difficulties paying your service charge for more information.
We send you a newsletter twice a year with your estimated service charge bill and actual cost statement.