Fire safety

Our new fire safety video explains what we’re doing to keep you safe from fire – and steps you can take in an emergency.

Fire is the main cause of death in the home in this country.

What are we doing to keep you fire safe?

We work closely with the London Fire Brigade to make sure we’re doing everything possible to keep you safe in and around your home.

Receiving commendation from LFB for our work to improve fire safety
Receiving commendation from LFB for our work to improve fire safety

We are:

  • fitting sprinklers in housing schemes for older residents, hostels and some of our new homes
  • carrying out personal home fire checks for residents who may need extra help staying safe in the event of a fire
  • removing security grilles and gates attached to front doors and shared walkways. Grilles and gates cause a risk to your life in the event of a fire.  They delay how quickly you can leave and the Fire Brigade can enter your home.
  • offering to remove security grilles and gates which belong to leaseholders free of charge
  • doing regular fire safety inspections to the shared areas in your building and on your estate

Contact our helpful Fire Safety team to find out more.

Our top fire safety tips

There are many things you can do to prevent fires and stay safe.

Oil and chip pan fires

Oil and chip pans are a common cause of household fires.   Follow these simple rules to cook safely:

  • never leave the pan alone with the heat on – not even for a few seconds
  • never fill it more than a third full with oil or fat
  • never be tempted to cook with an oil or chip pan after consuming alcohol
  • if the oil starts to smoke, it’s too hot – turn off the heat and leave it to cool
  • if a pan catches fire, do not attempt to move it and turn off the heat only if it is safe to do so
  • never use water or a fire extinguisher to put out an oil pan fire – water reacts with the oil and will cause a fireball
Oil pan fires can be devastating
Never leave oil on the heat unattended

More useful fire safety tips

  • fit smoke alarms and test them regularly
  • the London Fire Brigade carry out free fire safety checks and alarm fitting. If you or someone in your family has a disability the London Fire Brigade can offer a home fire safety visit
  • plan an escape route and meeting point
  • stub cigarettes out properly and dispose of them carefully
  • take care with candles, always use candle holders and keep them away from curtains and fabrics
  • keep fire lighting equipment out of reach from children
  • don’t overload electrical sockets, and check the fuse is adequate
  • report any electrical faults to us

Remember in a fire, dial 999 immediately. Always follow advice from the London Fire Brigade.

Read the fire safety escape plan below for more useful information.

Fire outside your home – Stay inside. You are usually safer in your home unless heat or smoke is affecting you. Close your front door and windows. This will prevent smoke from entering your home.

Fire inside your home – Get out of your home. Try to stay calm and get everyone out. If you can, close the doors to rooms to prevent smoke and fire spreading. If you live in a block close your front door to prevent smoke and fire spreading into the corridor/stairwell.

Smoke – If there is a lot of smoke, crawl along the floor where there is less smoke and the air will be cleaner.

Do not use lifts – Use the stairs. If you live in a block, make your way out using the emergency exit staircase. During fires, lifts are dangerous because you may become trapped inside.

Call 999 – The emergency services will send the fire brigade to deal with the fire. Make sure you alert your neighbours and do not return to your home until the fire brigade tell you it is safe to do so.