• Skip to main content
  • Skip to header right navigation
  • Skip to after header navigation
  • Skip to site footer
  • My account
  • Register
  • About us
  • Contact us
Lewisham Homes

Lewisham Homes

We are a social housing provider, managing homes on behalf of Lewisham Council

  • Your home
    • Paying your rent
      • Struggling to pay your rent?
      • Managing your money
    • Tenancy Services
      • Right to Buy
      • Domestic abuse
      • Moving home
    • Leaseholders
      • Getting started
      • Your service charge bill
      • Safety for leaseholders
    • Repairs
      • Major Works
    • Fire safety
    • Keeping safe at home
  • Your neighbourhood
    • Who does what
      • Taking care of the estate environment
    • Parking
      • Garages
    • Antisocial behaviour
      • Abuse and neglect
  • Your community
  • New Homes
  • Events
  • Careers
  • Shop
  • Search
You are here: Home / Your home / Leaseholders / Improving the service

Improving the service

Lewisham Homes aims to provide high quality services – but sometimes things go wrong.

If you are unhappy about any of our services or about service charges, you should tell us by contacting the Home Ownership Services team as soon as possible. This gives us the opportunity to put things right.

If you are still not happy with the service we give, you can make a formal complaint.

We are always trying to improve our services to you. Your complaints and suggestions will help us to do this.

The Leasehold Advisory Service (LEASE)

LEASE is an independent advisory body funded by Central Government. It can give free advice on the law affecting residential leasehold properties.

31 Worship Street, London EC2A 2DX
020 7383 9800
info@lease-advice.org

First-Tier Tribunal Property Chamber (formerly Leasehold Valuation Tribunal)

Leaseholders are also able to exercise their rights to dispute a service charge through the First-Tier Tribunal.

We will always try to resolve a dispute before taking legal action and welcome the opportunities provided by the First-Tier Tribunal for mediation rather than proceeding immediately to a hearing.

Find more information about the First-Tier Tribunal Property Chamber on their website.

Leasehold Valuation Tribunal (LVT) Residential Property Tribunal Service
020 7446 7700

Sidebar

Home Ownership Services

  • Leaseholders
  • I’m a new leaseholder
    • Useful documents
  • Services we provide to leaseholders
  • Annual service charges
  • Difficulties in paying your service charge
  • Your service charge bill
  • Major Works and Repairs
  • Paying for Major Works
  • Looking after your property
    • Insurance
    • Landlord permissions
    • Safety for leaseholders
  • Subletting your leasehold property
  • Buying the freehold
  • Improving the service
  • An update on EWS1 forms
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy

About this site

Accessibility
Site map
Privacy notice
Terms and conditions
Cookies

About us

Data Protection Act
Publication scheme
Freedom of Information
Statement on modern slavery
News

Portals

Contact us
Do it online
Jobs
Staff login

Copyright © 2021 · Lewisham Homes · All Rights Reserved