Improving the service

Lewisham Homes aims to provide high quality services – but sometimes things go wrong.

If you are unhappy about any of our services or about service charges, you should tell us by contacting the Home Ownership Services team as soon as possible. This gives us the opportunity to put things right.

If you are still not happy with the service we give, you can make a formal complaint.

We are always trying to improve our services to you. Your complaints and suggestions will help us to do this.

The Leasehold Advisory Service (LEASE)

LEASE is an independent advisory body funded by Central Government. It can give free advice on the law affecting residential leasehold properties.

31 Worship Street, London EC2A 2DX
020 7383 9800
info@lease-advice.org

First-Tier Tribunal Property Chamber (formerly Leasehold Valuation Tribunal)

Leaseholders are also able to exercise their rights to dispute a service charge through the First-Tier Tribunal.

We will always try to resolve a dispute before taking legal action and welcome the opportunities provided by the First-Tier Tribunal for mediation rather than proceeding immediately to a hearing.

Find more information about the First-Tier Tribunal Property Chamber on their website.

Leasehold Valuation Tribunal (LVT) Residential Property Tribunal Service
020 7446 7700