Services we provide to leaseholders

Services supplied by a contractor working for us

Entry phones

This service maintains and repairs entry phone door systems in buildings or blocks as required.

Working out the service charge for entry phones

The cost in your service charge is for the communal (shared) parts of the system and does not cover the cost of handsets which are inside flats. If the handset inside your home needs repairing, you will have to pay the full cost of the repair. We also have to add VAT as the repair is not to a shared part of the building. We divide the cost of the work, plus the overheads of running the service, by the number of properties in the building.

Bulk household waste removal

This service has been introduced in 2010 as a result of consultation through the Residents’ Business Plan. The removal service takes away items of bulky household waste such as old furniture etc.

Lifts

This service includes regular checks, servicing and maintenance, and call-outs to repair a broken-down lift.

Working out the service charge for lift maintenance

The lift charge includes the cost of the electricity used to run and light the lift, regular checks, servicing and maintenance, and the cost of call-outs to repair a broken-down lift. We work out the charge for each lift and divide it equally by the number of properties in the building (but not ground-floor properties).

Technical services and repairs

These include:

  • water-storage tanks;
  • lightning conductors;
  • fire safety equipment;
  • and aerials.

Working out the service charge for technical services

We divide the cost of the work, plus the overheads of running the service, by the number of properties in the building or on the estate. In some cases, the repair may only be relevant to one part of an estate, in which case we take this into account when working out the charge.

Window cleaning (in shared areas)

In 2009/10 we introduced a window cleaning service for windows in communal (shared) areas. This work is carried out by a contractor appointed by Lewisham Homes. For more information about the this service please click here.

Working out the service charge for cleaning communal (shared) windows
The cost of providing the service for your block is divided by the number of properties in the block. Each communal (shared) window is cleaned twice per year.

Pest control

This is the service provided to buildings where there are known problems with pests such as cockroaches, pharaoh ants or rats. A service charge is made where treatment of the whole block is required. If only some properties in a building need treatment the individual resident who needs the service pays for the work.

Before block treatment work is carried out, you will be notified by letter and asked to provide access to your home. This type of treatment can only be properly effective if all properties and communal (shared) areas in a building are treated. If necessary, Lewisham Homes will take enforcement action to ensure that access is gained to every property in the building.

Communal heating (and hot water)

You are charged for this service if your property is connected to a central boiler shared by a number of properties.

Electricity for communal (shared) lighting

This service includes all shared lighting in the block, for instance in corridors and stairwells.

Working out the service charge for shared lighting

This charge is for the cost of electricity. We work out the charge for shared lighting by dividing equally the cost of electricity used to provide lighting to entrances, staircases and shared areas between all the properties that benefit. It does not include the cost of repairs as we charge for these separately. We use the bills we receive from the energy company for your building to work out the charges.
Services supplied by the Council

Sweeping

We are responsible for sweeping estates. The Council sweeps roads and highways.

Working out the service charge

The Council works out the cost of providing the service to each estate or group of properties, including the cost of supervision, materials and equipment. We then divide the cost by the number of properties on the estate. This charge is only for estate roads and paths that are not part of the highways. Where the road is a highway, you pay for this service in your Council tax.

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Grounds maintenance

This service came in-house to Lewisham Homes in October 2015.  We provide this service to the green areas in and around our estates.  The following works are routinely carried out through the year and are dependent on the season:

  • Shrub and flower bed maintenance, including bed preparation
  • Dead heading and weed clearance
  • Hedge cutting, cultivation and shaping
  • Grass cutting and lawn edging
  • Litter clearance from greens prior to cut
  • Leaf clearance
  • Planting and implementing any development schemes
  • Removal of the growth around the bottom of the trees on the estates
  • Removal of branches on trees up to head height –does not include branch removal or tree height reduction

Working out the service charge

The total cost of providing the grounds maintenance service includes items such as staff wages, equipment, materials, supervision, uniforms, phones and vehicles.  We also include other overhead costs in running the service.

If you live on an estate, the service charge will depend on the types of features, like shrub beds, and their size.  We divide the cost of maintaining these according to the number of properties on the estate.

If you live in a block, your service charge is divided between the number of flats within the building.

In some cases a block will not form part of a larger estate. For these buildings, the grounds maintenance service charge is for work to maintain the green areas around the building.