Access to your home to carry out repairs

To carry out work in your home, our contractors may need to gain access to your property.

If you give us a mobile phone number when you request a repair, we may send an appointment confirmation text immediately, and text you before we are due to arrive.

If an operative arrives at your home to carry out work but cannot gain access, they will telephone you to check whether you are home or not.

If there is no answer to the call, the operative will leave a card at the property letting you know that they visited.

You will need to contact us to rearrange the appointment. Our repair appointment times are in two time slots from Monday-Friday, either between 8am and 1pm or between 12pm and 5pm. We can also provide early morning, evening and Saturday morning appointments on request.

repairs ID
All of our repairs staff carry identification

All our operatives carry photo ID

Our ID cards state that they work for Lewisham Homes. You should ask to see ID before allowing someone into your home.

Allowing access for annual gas servicing

It is a condition of your tenancy that you allow us access to your home to carry out a gas service every year. We will make a free appointment with you to inspect your gas pipe work and service all gas heating appliances.

If we cannot gain access after repeated attempts, we will take legal action to gain access and carry out the service. This is for the safety of you and your neighbours. You will be billed for the cost of the legal action.