As of 1 July 2021, all gas servicing and repairs for our tenants are carried out by specialist contractors BSW and Smith & Byford.
All communal heating systems are serviced by BSW.
For homes with domestic boilers:
Postcodes: BR, DA, CR, SE2, SE3, SE6, SE7, SE10, SE12, SE13, SE18, SE19, SE20, SE21, SE23, SE25, SE26, SE27 are covered by BSW.
Their contact details for gas and heating repairs and for booking in a gas services are:
Phone: 0800 090 2360 or 0208 763 3966
You can also use the ‘My BSW’ online portal to book non-urgent breakdown repairs or to schedule your service, by visiting www.bsw-heating.com and selecting the ‘Resident Log-in’ button at the top left of the webpage.
Postcodes: SE4, SE5, SE8, SE9, SE14, SE15, SE16 are covered by Smith & Byford.
Their contact details for gas and heating repairs, and for booking in a gas services are:
Freephone: 0808 196 9446
We will inspect your gas pipe work and service all gas heating appliances every year. Our contractors will get in touch with you to arrange for this work to be done. It is a condition of your tenancy that you must allow our contractors access to your home to carry out this work, the free appointment takes about an hour.
Please note that any damage caused by forced entry into your property, because you did not allow us access to service your boiler, will be recharged to you. Please see the section on recharging reasonable costs, this is in your tenancy agreement.
Allowing access for annual gas servicing
If we cannot gain access after repeated attempts, we will take legal action to gain access and carry out the service, this is for the safety of you and your neighbours. You will be billed for the cost of the legal action.
- Make sure we can get to your gas meter – it should not be covered by boxing, furniture or other items.
- Try to avoid using your gas appliances the day of the service or they will be too hot to service.
- It is illegal for anyone to use a gas appliance if they suspect it is unsafe. Turn the appliance off and do not touch it until it has been checked by a Gas Safe Registered engineer.
If you suspect a gas leak:
- Call National Grid’s Gas Emergency 0800 111 999
- Open all the doors and windows
- Shut off the gas supply at the meter control valve
Why do I need a gas service?
Faulty gas appliances can give off poisonous carbon monoxide. This gas cannot be seen or smelt, but can kill. We therefore have a legal duty to make sure that all our appliances are checked every year by properly qualified gas engineers. Our tenants also have a duty under their ‘Conditions of tenancy’ to allow council staff in to their homes to carry out the checks.
I’m not receiving any gas, what should I do?
If you have no gas to your property, check to see if your key meter is in credit. When the gas comes on, make sure all pilot lights are lit. This applies to gas meters using rechargeable cards. Please note: if you have used all your emergency credit, when you pay to top up your gas card, the emergency credit will be taken off your first payment. Any additional credit will then be added on.
If your gas supply is faulty then you may have to contact your gas supplier.
Gas meters are the responsibility of your supplier. We cannot carry out repairs or maintenance to your gas meter. If you are having a problem with your gas meter, you should contact your supplier to report the fault.