Lewisham Council has formally taken over responsibility for managing and maintaining more than 19,000 homes across the borough, following the transfer of staff and services from Lewisham Homes. 

This means that from 1 October 2023, services like repairs and grounds maintenance on our housing estates and other Council-owned homes are being managed directly by a new Housing Services directorate at Lewisham Council. 

If you are a council tenant or leaseholder, very little is changing straight away, and you don’t need to do anything. You’ll notice that emails from Housing Services teams will come from @lewisham.gov.uk email addresses, but the old @lewishamhomes.org.uk address will still work, so messages won’t get lost. 

You can continue to use the online portal and contact Housing Services on 0800 028 2028. 

The freepost address has changed to ‘Freepost HOUSING SERVICES’ – please make sure to use the new freepost address for anything related to housing services moving forward. 

Tenants’ and leaseholders’ rights 

There will be no change to tenants’ and leaseholders’ rights. Rent levels and service charges will continue to be reviewed annually, as before.  

Phasing out Lewisham Homes’ branding 

You will continue to see the purple and pink Lewisham Homes logo on vans, uniforms and signs for some time after October 2023. As things need to be replaced due to wear and tear, the Council logo will take over. 

See the latest updates about the transition on at lewisham.gov.uk/housing-futures