Reporting repairs
When reporting a repair, please quote your address or reference number and have a pen and paper to take note of your repair job reference number.
You can report a repair in any of the following ways:
Online
Log into the Resident Portal to report your repair online. If you are in temporary accommodation you now have access to the portal.
In our reception
There are PCs and self service kiosks available at our office in Catford if you don’t have internet access at home.
There is also a phone for reporting emergency repairs.
Over the phone
You can contact us on freephone 0800 028 2 028. Telephone lines are open 8am-5pm Monday, Tuesday, Thursday, Friday and 10am-5pm Wednesday.
Repairs Guide
We want you to be safe and secure in your home, and accept the responsibilities that come with running your household as set out in your Tenancy Agreement.
You can use our Repairs Guide to look up your repair problem before you contact us. By giving us the information we need to deal with your repair, you can help us fix your problem first time.
NEW! The Repairs Guide is now interactive – on the contents page, simply click the name of the page you want and you will be taken there.