Tenancy Services

This section provides useful information for tenants. This includes temporary stay tenants and sheltered housing tenants.

We care about you and your home and want to provide the information you need to help you make the most of where you live.

We will ensure your property stays in good condition and that you experience nothing but great customer service throughout your time with us.


If you have lost your fob or wish to order an additional one you can do this through our online shop. If your fob is faulty you can order a replacement here.

Parking permits

You can order parking permits for your estate online.

Satellite dishes

Please speak to your Housing Officer before installing a satellite dish.

We also offer our tenants:

Home Contents Insurance

Although we provide cover for the structure of your home we do not provide cover for your home contents.

Under a special scheme arranged through Aviva for Lewisham Homes’ tenants, it’s easy for you to protect your belongings from as little as 95p a week. Please see our leaflet for more information

Crown Paints vouchers

You can get 20% discount on all decorating essentials from Crown Decorating Centre in New Cross. Exclusive offer for our residents, please present this voucher to the store

Crown paints voucher

Additional support for residents

Lewisham Homes is committed to assisting residents who need extra help in their homes.

We can provide a flexible service for residents who are elderly or with severe physical health problems or disabilities. We will consider cases individually, and within available budgets.

We collect data on our tenants needs so we can tailor our services to help you. We also check for vulnerability when we take action for rent arrears and antisocial behaviour.

There are a number of ways we can help vulnerable customers, including:

You should report a vulnerability to Lewisham Homes by calling our Customer Service team on 0800 028 2 028.

You can report suspected child or vulnerable adult neglect or abuse by contacting Lewisham Council direct:

For Adults

The Adult Social Care Advice and Information Team
020 8314 7777

For Children

Referral and Assessment (Children’s) Service
020 8314 6660

Satellite dishes

Lewisham Council has installed Integrated Reception Systems (IRS) on all blocks with 12 or more flats.

IRS means that residents of blocks fitted with this system do not require a satellite dish to receive Sky and Freeview signals. Residents are not allowed to install satellite dishes.

For other properties you must seek permission from Lewisham Homes before installing a satellite dish and in some cases this may be refused if the property has a digital IRS system or is in a conservation area.

Can Lewisham Homes fit TV aerials?

No, we don’t fix TV aerials or install them in individual properties.

If you have a house, you may fit your own aerial and are responsible for it. Lewisham Homes fit and maintain communal digital aerial systems in blocks of flats.


Email the Tenancy team.